JoyRun is EASY. FUN. FAST.
What is JoyRun?
JoyRun is a simple food delivery app used by and for friends. With JoyRun you can order from any restaurant. Whenever you are out getting food, you can start a JoyRun and watch your friends order with you, or vice versa! JoyRun is powered by you and we help make grabbing food with your friends easier.
Why should I use JoyRun?
Got a final or midterm? Request food on JoyRun and a fellow student can deliver.
Need a little extra cash? Start a run and get paid for making people happy!
Where is JoyRun available?
JoyRun is growing across the country very quickly. Want JoyRun on your campus? Send a note to email@example.com
When can I use JoyRun?
24/7, 365 days a year! JoyRun runs on a community of people like you who want to make it easier to get food when they want it.
Who delivers the food?
A fellow student who may be on the way!
Who can deliver on JoyRun?
Any student can deliver on JoyRun. Just launch the app and start a Run.
Why was JoyRun started?
We wanted an app for hungry college students that is easy and fun to use. We want to build a community of runners who all love to make friends and enjoy food. Our vision for this app came from the idea that not everyone in college has a car - but everyone definitely gets hungry. We want to make getting food easier than ever.
What devices is JoyRun compatible with?
JoyRun is available on iOS & Android
How much does it cost?
Delivery fees are determined by the runner and range from $0-5 depending on hours (Later hours = higher delivery fee). You pay for the food + delivery fee in the app and the money is deposited in the runner’s account after the delivery successfully occurs.
What is the service fee?
JoyRun's service fee helps pay credit card transaction fees and other similar costs.
What kind of payment does JoyRun process?
You can pay using your Visa, Mastercard, American Express or Discover credit or debit cards
How do I know that my payment is secure?
We use bank-grade security through our payment partner Stripe. We do not store any sensitive information on our servers. Stripe is also used by companies such as Lyft, Twitter, etc.
How do I pay my runner?
You pay the Runners Fee as part of your order. There is no need to exchange cash or Venmo!
Do I have to tip?
It is entirely under your discretion to tip.
How do I get a refund?
Contact firstname.lastname@example.org for refunds with a detailed explanation on what occurred - we will address your query as soon as possible.
What can I do with my promo credits?
Credits on JoyRun can be used to purchase food on the app.
Help! I ordered two items instead of one? Can I cancel and reorder?
If you need to cancel and the runner has not gotten your order yet, you can chat and ask the runner to cancel for you, you will be refunded in this case.
I ordered some time ago but my runner hasn't show up. What do I do?
JoyRun is risk free for you. So in the rare case that the runner doesn't show up, you will not be charged. Please reach out to us at email@example.com
I got my food, but the order is not right. What should i do?
JoyRun is a community of helpful runners and buyers. We recommend you reach out to the runner in chat, and most runners will sort things out for you. In the rare case that the situation is not resolved, please reach out to us at firstname.lastname@example.org and we'll help you out
I am a runner who picked up the food, but the buyer is not reachable. What should I do?
We recommend that you wait for the buyer for upto 10 minutes at the meetup location - it's possible they may have steped away from the phone for a few minutes. Beyond 10 minutes, you are not responsible for being unable to complete a delivery, and will be paid in full.
How do I get paid?
Payments are processed automatically after a run is completed. It can take approximately 2-3 business days for your balance to be deposited to your bank account.
Why are the pending charges on my credit card higher than my order amount?
Rest assured you will never be overcharged. If prices at a restaurant change, the runner is allowed to edit your order price by a small amount. Your credit card was authorized for your order price plus this small amount. You can set the max allowed amount when placing the order. You will only be charged the actual cost, and if the runner changes any price, they will share a receipt with you.